Order Wizard
Our intuitive step-by-step Order Wizard guides you through the process of entering a prospect's information and turning them into a customer with speed and accuracy.
Product Catalog
The Product Catalog houses the products and services that you will assign to your customers' accounts. Products can be individual items, bundles of items, or call packages. Parameters are set up for each product which cue the system as to what items are available and the associated pricing.
Bundles in Bundles
Setting up Bundles in Bundles in your product catalog allows you to offer triple play service to your customers.
Workflow BPM
Workflow BPM is the behind-the-scenes force which allows you to manage and automate your business processes.
Workflow Studio
Workflow Studio is the hands on application that gives you the tools to design and implement your own business processes.
eBillSM
eBill is CustomCall's web-based system for electronic bill presentment, analysis, and payment. Customers are able to view and pay bills, order service, contact customer service, and initiate a trouble ticket through this online portal.
Provisioning
CustomCall's provisioning system ensures that you will acquire new customers quickly and efficiently. The automatic provisioning system includes the LNP process, CNAM, LIDB, e911, and directory listing.
Service Activation
Real time automatic service activation of set top boxes, cable modems, and switch provisioning allows you to ramp up customer quickly and efficiently, increasing your ROI and reducing resources.
Collections
Through the use of the Collections Module and Workflow BPM, the process of sending letters, sending emails, and checking for payments can be automated and combined with other tasks to collect on your accounts in a timely manner.
Trouble Tickets
Through the use of the Trouble Ticket Module and Workflow BPM, the process of resolving customer issues can be tracked and managed easily and efficiently.
CPE and Numbers Inventory
CPE and Numbers Inventory provide you with a complete system for managing the inventory of all the physical equipment you have available as well as the numbers you can provide for you customers including IP addresses, DID numbers, toll free numbers, and calling card numbers.
Commissions
This flexible module accommodates even the most complicated commission plan to ensure your sales force is being properly compensated.
Security Access Levels
Various security access levels give you the ability to control what functionality particular groups of users are allowed to see and use throughout the application. Security levels are determined by user level authority as defined by your business rules.
Reporting
A variety of canned reports are built into the CustomCall system. This includes reporting on A/R, taxing, credit cards, and more. For creating customized reports specific to your business needs, there is an easy to use Query Tool.
Taxation
In addition to calculating standard federal, state, county, and local taxes, CustomCall can handle your VAT, international, and multi-location private line taxing needs as well.
Extranet
The Extranet is a client-exclusive collection of services, tools, and reports designed to make bill management easy and accessible.
Payment Processing
The CustomCall system allows you to process your payments by lock box processing, ACH, or credit card AutoPay - all ensuring that payments will be made in a timely and efficient manner.
Web Service Based APIs
These application programming interfaces allow clients with proper certification to enter and retrieve specific data from the CustomCall database without interacting with the GUI.
