Click here to view a video interview with CustomCall's CEO, Frank Peregrine!
CustomCall Data Systems was established in 1993 by telecommunications executives with extensive industry experience. Our feature-rich billing and OSS solutions, secure, scalable, state-of-the-art platform, and commitment to customer service are the reasons behind our success. In fact, we are still working with our very first client, who started with us in 1993.
Experienced Partner
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Customer base includes CLECs, IPTV and VoIP service providers, cable MSOs, local and long distance companies, MVNOs, wholesalers, and ASPs
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Provide retail billing, wholesale billing, CABs, private label billing, and other billing services
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IBM i5 series-based system for call processing and billing
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Self-funded, debt-free, and with 10+ years of consecutive growth
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Over 75 mediation edits available, including all major local and long distance carriers, numerous VoIP and ISP providers, and major switch manufacturers
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Current published library of more than 400 APIs
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Process approximately 500 million CDRs (call detail records) each month
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Generate over 450,000 invoices monthly
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Partner integrations with a number of 3rd party service providers for taxation, E911, credit score retrieval, provisioning, and other automated processes and procedures
Billing and Bill Processing
CustomCall has been a leader in bill processing for 15 years. CustomCall manages all aspects of billing, including printing, stuffing, and mailing. Delivering true convergent billing, we offer complete local, long distance, and enhanced services billing and can accommodate any combination of communications services on a single invoice. Our billing services include:
CustomCall uses an IBM i5 series-based system for call processing and billing, which has essentially zero scalability limitations. Our platform and its components can interface with virtually any usage type. We are currently handling some 49 different record types (EMI, AMA, etc.) and receiving all industry-standard file formats (XML, binary, text, etc.). CustomCall processes records from all of the major CLECs, IXCs, and RBOCs. Extremely flexible call rating allows you to offer unlimited, precise pricing schemes to your customers.
B/OSS
Webtop BPM is the core interface to CustomCall's billing system. The power, functionality, and extensibility of Webtop BPM allows it to accomplish far more than just billing. Webtop BPM was designed to fully integrate with your existing systems, carriers, trading partners, and website. The following system components and services are available with Webtop BPM to standardize and automate your critical business activities:
Business Process Management Modules
Automated Transaction Processing
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Credit Scoring
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E911
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CNAM/SOA/LIDB
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LSR/ASR Submissions
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Automated Provisioning
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PIC Provisioning
Infrastructure
CustomCall Data Systems is committed to providing a highly scalable and reliable hardware infrastructure built on proven technologies that is designed to ensure the integrity of your data and deliver 24/7 access. This includes:
APIs
CustomCall has a complete set of published APIs that enables our clients to easily create interfaces between our system and other applications.
Support
CustomCall has been proudly supporting the competitive communications industry since 1993. We work side-by-side with each of our clients to ensure they achieve higher revenues, increased margins, and superior customer satisfaction all while building a more efficient and responsive organization. All CustomCall clients have a dedicated and trusted account manager who works daily to ensure a successful billing process. Training, priority technical assistance, and individualized support plans are also available.
