Applications Overview
Webtop BPM
Webtop BPM is the ultimate web enabled gateway that brings all the tools you need to manage your business processes and improve your bottom line. Webtop BPM gives you the power to care for billing and rating, order management, account management, customer self care, document management, inventory management, service activation, and workflow automation - all in one system. As the gateway to our secure suite of hosted applications your customer service representatives will be able to process orders quickly and efficiently, and you can easily generate management reports to run your business more effectively. Also, as part of the Webtop BPM package you have access to a dedicated client services team that will provide ongoing training, and assist with the design, creation, and management of your rating plans and product catalogue. [Download Product Datasheet]
WorkFlow BPM
WorkFlow BPM provides users with a system that defines, manages, and automates their business processes in order to improve fulfillment intervals, reduce expenses, and enhance customer service. WorkFlow BPM is an opportunity for a client to create the exact process whereby a prospective customer becomes a billable customer. It is a series of electronic checklists and automatic processes that is tailored to your specific needs and desires. WorkFlow manager will not let orders slip through the cracks, and enables management to focus on exceptions or problem areas. After an order works its way through your customized workflow, it is automatically populated in CustomCall’s billing database where Webtop BPM manages it. Workflow BPM functionality is available to users through Webtop. Your employees will guide orders through pre-configured workflows from order entry to completion. [Download Product Datasheet]
Billing System
CustomCall uses the IBM i5-based system for call processing and billing. CustomCall uses a variety of techniques to procure the client’s CDRs which are then processed by CustomCall’s i5 computing facility. The processing power of the i5 series means that your work will be processed quickly and accurately for every bill cycle, and there will never be a need to upgrade to a larger architecture. The CDRs are processed using client information located on CustomCall’s web-based database server which allows various users access to a centralized information system over the Internet. CustomCall's billing system is provided on a fully redundant, robust architecture, and includes full database access for users, secure connections, and nightly data backups. CustomCall manages all aspects of billing for clients including printing, stuffing, and mailing.
End User Portal
The End User Portal is CustomCall’s web based system for service selection, account self-care, and electronic bill presentment. Using the End User Portal, customers are able to view and pay bills, order service, and manage their account. If a customer decides that they want call waiting or any of a host of other features, that customer can order service automatically using the End User Portal. Since the bills are delivered electronically there will be no paper costs, no postage costs, and no time waiting for bills to be printed and sent in the mail. The End User Portal is provided using CustomCall’s web servers. |
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